Return Policy

Thank you for shopping with terraneanherbs.com!  

Refund and Return Policy

At Terranean, we are committed to delivering high-quality, delicious products and excellent customer service. Because our items are perishable food products, we do not accept returns.

If there is an issue with your order—such as it arriving damaged, incorrect, or not meeting your expectations—please contact us within 7 days of delivery at info@terraneanherbs.com with your order number and a description of the issue. Photos of the product and packaging may be requested to help us evaluate the situation.

Refunds or replacements will be offered on a case-by-case basis, at our discretion.

We are not responsible for:

• Orders with incorrect shipping information provided by the customer

• Delays caused by the carrier once the order has shipped

• Personal taste preferences

We truly appreciate your support and understanding as a small business. If you have any concerns, please reach out—we want you to be happy with your experience!

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted

If you’ve done all of this and you still have not received your refund yet, please contact us at info@terraneanherbs.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@terraneanherbs.com